Implementation & Project Management FAQ

I have an open implementation and need immediate help, but my consultant is not responding to my emails. What should I do?

It’s likely the consultant is in a meeting, contact your Project Manager to get assistance.

How long does a normal implementation take to complete?

Generally 8-12 weeks. There are many things that can impact this timeline such as availability, number of products being implemented, complexity of implementation, etc.

How often will we get billed?

Our consulting services are billed weekly, each Monday, for services accumulating 1 hour or greater. We also invoice for month end services on the first of each month.

Who do I contact if I have questions regarding specific items billed pertaining to my implementation?

Contact the Project Manager assigned to your implementation.

Who do I contact if I have questions about paying my invoice?

Contact our Accounts Receivable team.

Innovation Team FAQ

What is the innovation team?

A division of SalesPad that customizes our existing software products or builds new ones from the ground up. For more information, click here.

How do I create an Innovation Request?

Populate the Innovations Request Form and submit it to your Territory Manager or fill out the request form on our website.

What does a typical innovation project look like?

Check out this detailed examples of the Development Lifecycle Process, Business to Business Deployment and Solution Services On-site Process Analysis.

How are projects billed?

They are billed with a 25% deposit and then bi-weekly as time and materials.

Will I need to upgrade for the Innovation Solution to work?

It depends on what the custom work is. For smaller things like reports or scripting the answer is normally no. For a new screen or a screen modification the answer is normally yes. Keep in mind all innovation work is built against the latest version of the software in question and is not normally backwards compatible.

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