FAQ

The following is a list of free DLLs available for SalesPad Desktop. If you are interested in​ adding one of these DLLs, please contact SalesPad Support.

  • Intrastat Tracking
  • PayFabric Migrator
  • Returns Management
  • Sales Entry Quick Pick
  • Signature Pad
  • UPS Validation

After updating CardControl SDK, users may need to generate new API keys.

An easy way to tell if you will need to generate new API keys is to look at the version numbers of CardControl SDK. If the second number in the version number is different from your current version, new API keys will need to be generated. For example, if you upgrade from version 2.0.0 to version 2.1.0.

CardControl supports the BluePay, Vantiv, Authorize.Net, Moneris US, Moneris Canada, First Data E4, 3Delta, and Payflow Pro payment gateways.

After May 31, 2012, credit card processing will no longer be included in SalesPad Desktop as a built-in function. CardControl must be purchased if users wish to process credit card transactions with SalesPad Desktop.

Existing users of SalesPad Desktop (anyone purchasing SalesPad Desktop prior to May 31, 2012) who are current on Enhancement will have until May 1, 2013 to request a version of SalesPad Desktop that is compatible with CardControl. They will be given a license for CardControl and provided a minimum of one year of free Enhancement on CardControl. After one full year, the Enhancement price for CardControl will be added to the users’ annual Enhancement invoice.

Those using Azox or Nodus can continue to use either processor concurrently with SalesPad GP, but these processors will not be compatible with SalesPad GP versions after 4.1.

The biggest advantage of CardControl over built-in credit card processing is that CardControl is PA-DSS certified. PA-DSS certification means added security, and that you can trust that the product supports your business’ efforts to achieve PCI Compliance.

CardControl is PA-DSS certified, which means it follows the requirements and supports the user's goal to become PCI Compliant. It is the responsibility of the user/business to achieve PCI Compliance within their company.

CardControl's Data Cleaning utility allows users to purge old and outdated information from the database. It gives the user the ability to remove old/expired credit cards, transactions that are older than a user specifiable date, and historical transaction logs.

CardControl has a Data Migration feature that allows the user to migrate data from a SalesPad GP, SalesPad ERP and/or Dynamics GP 2010 database into the CardControl system. CardControl will not only migrate that data into its database, but it will remove any sensitive information from the old database to ensure that the user’s sensitive information is safe, secure, properly encrypted, and stored in only one central location.

CardControl manages its own customer list, consisting of only customers for which the user has processed credit card transactions. These customers are searchable, and users can locate a customer and change preferences specifically for that customer, such as specifying that a particular customer doesn’t wish to have their credit cards stored after transactions. Users can also delete stored credit cards from a customer’s file.

No. CardControl can be used with SalesPad Desktop, SalesPad ERP, or with Microsoft Dynamics GP alone.

Major credit card processing and card swipe functionality is supported in CardControl. There are a few small functions that are not currently supported in CardControl, but our developers are working on getting them added.

No, you do not need additional software. You do, however, need to have API keys available for the carriers you want to use with ShipCenter.

The MobileBoards Desktop Console should be downloaded by administrative users. Normal users and users who are using the Intuit QuickBooks® Online option do not need to download this.

Only the users that you have granted access through the SalesPad website can access your secured data.

Data is stored on a server hosted by SalesPad.

Data is stored encrypted using a secure connection and two factor authentication.

At this time, SalesPad+ is compatible with:

  • GP 2010
  • GP 2013

Because DataCollection is sold through Microsoft Dynamics partners, the cost may vary. Please contact your Microsoft partner or get in touch with one of our SalesPad sales reps to discuss pricing.

DataCollection requires a constant connection to the wireless network. We do not support batch processing (scan a batch of items in a disconnected state and then upload that information at a later time). All of our processes are real-time, so the constant connection is required.

Yes. The function is called Site Transfers in DataCollection GP Mobile.
Site Transfers moves items and quantities from warehouse to warehouse by queuing a Transfer transaction in a SalesPad GP batch in GP. These transactions, along with Inventory Adjustments, must still be posted in GP.

Note: There is also an Inventory Transfer function in SalesPad GP (Modules > Inventory Transfers), which queues transactions to be posted in GP.

This depends on what type of payments you will be processing from within SalesPad Mobile GP.

Credit card transactions like auths and charges do require the use of CardControl.

Manual GP Payments and Deposits for credit cards, cash, and check do not require CardControl.

SalesPad Mobile GP currently supports the following Bluetooth printers

  • Zebra iMZ320
  • Zebra iMZ220


We also support any WiFi printers which are advertised as being "AirPrint Compatible".

For a continuous connection with SalesPad Mobile, you will need a static IP address.

Android: 2.3 and above
iPhone/iPad: iOS 8.0 and above

There is a console component installed on a server, where licensing, connections, and security permissions are controlled. There is also the client app, installed on a mobile device, where documents are viewed and managed remotely.

The features listed below are not available in the "Desktop Only" version of SalesPad Mobile.
 

  • Full Sales Monitor Functionality (Only filters documents by Doc ID instead of Workflow and Queue)
  • Sales Document Forwarding
  • User Defined Fields
  • Customer YTD Tab (View Sales Totals and Summary on a year by year basis)
  • Sales Document Audit Tab

Yes. iPad, iPhone, and Android users can use SalesPad Mobile.

All data transmitted over 3G or 4G is encrypted by the wireless carrier. SSL capabilities over https are included for customers who own certificiates (such as VeriSign, etc.). Plain text encryption is currently not supported, but security can also be achieved by turning off WiFi on your device while using Mobile SalesMonitor.

No. SalesPad Mobile doesn't require SalesPad Desktop. This product can be used independently with Dynamics GP without SalesPad Desktop.

Yes, Historic documents can be viewed on the mobile device from the "Hist" tab on Customer.  Selecting a document here will bring the user the sales document card for the historical document.  Please note that historical documents cannot be edited in any way, and do not appear in Sales Monitor or Sales Document Lookup.

Yes!  SalesPad Mobile GP provides the user with the ability to hide Gross Margin, Cost, A/R and any other sensitive information wherever they appear.

Yes; there are a limited number of security settings in the Console that allow controlling permissions for changing document holds or forwarding sales documents, for example.

There is new security for PO Report Printing. You will need to check the box in Modules > Security Editor and then if needed, set Admin Mode to True to allow editing privileges. Purchase Order printing now matches Sales Document printing – you can have multiple PO forms and choose which format to print per PO.

All tax calculations are handled by Dynamics™ GP and passed on to SalesPad GP. SalesPad GP has no part of the tax calculation process. Taxes applicable to the transaction will vary depending on whether that order is shipped to the customer or picked up at the place of business by the customer.

If the order is delivered, the relevant taxes that GP applies are those in the customer’s location. You would likely see a correct omission of taxes for a customer with an exempt tax code value.

However, if the shipping method is set to pickup, the relevant taxes are those in the location where the pickup will occur, and the customer’s tax-exempt status will not be integrated into the equation.

To troubleshoot, open a sales document and add the customer tax schedule, item tax schedule and taxed amount. This will show you which tax schedules are in use and the taxed amount will show you which, if either, has been applied.

The shipping method has a location-based tax schedule that overrides:

  • Customer tax schedule
  • Item tax schedule
  • Site tax schedule
  • Shipping method

When you save the document in SalesPad GP, the taxes are applied, so you can tell which ones were relevant.

There are several reasons a document might be read-only:

  • The document is a Backorder document type
  • The document has been partially transferred to an invoice in GP
  • The document has been locked by another user
  • The document is in a batch that is not in the "Queue Access List"*

*The Queue Access List determines who can access a given queue and who sees it as read-only.
To edit the list through the Security Editor module:

  1. Go to Modules > Security Editor
  2. From the Groups pane, select the Group you want to apply the setting to
  3. Select Sales Document Entry from the Security pane
  4. In the Misc sub-settings (lower portion of the Security pane), select Queue Access List and open the drop-down list:
    • If the value in the field is an asterisk, none of the list items are read-only
    • If you choose to select certain batches by checking the box in front of them, the system will make the unchecked items read-only
  5. Click Save
  6. Log out and log back in to see the changes you have made

If your Quote document contains a non-inventory item, in order to transfer it you must disable the Non Inventory on Quote setting, which only allows non-inventory items on QUOTES:

  1. Go to Modules > Settings
  2. Filter to and select “Non Inventory on Quote”
  3. Change the setting to False

When a license is given, it is set to a 90-day license until payment is received. Once payment is received, the license is set to "permanent" and renewal is no longer required.

The Windows user must have admin-level permissions in order to write the successful renewal into the license file. Writing to the file is the only task that requires admin-level permissions in the license renewal process.

To find the file path where your license key file is stored:
      1.Open SalesPad GP and select Help > About
      2.Double-click in the "Licensed to" area.


A Windows Explorer window will appear with the license file folder and your license file will be displayed.

A common location for the license file is

C:\Documents and Settings\All Users\Application Data\SalesPad, LLC\SalesPad

There is a setting in SalesPad Desktop called "Lower The Payment Amount To Match Total On Capture." When this is set to True, it will allow the user to capture a higher amount than the total on the document. When the preauthorization is captured, the capture amount will be lowered to match the total on the document plus any freight or miscellaneous charges.

There is a button labeled "Open New Shipment" in the menu. It toggles on and off. When it is activated, it has a highlighted box around it. If you click on it again, the highlight disappears and the invoice will not pop up automatically after creating the shipment.

Your field has displayed on multiple levels of the Field List tree, and you  have selected from a level that does not correspond to the line item  section of the report. 
Drill to the next level of the field list tree so  that the field dragged into the report has the correct relationship set  up. By selecting from deeper in the tree, the SQL behind the report can  "see" the individual values for 
each line item and returns them,  instead retrieving the first value and repeating that value on each  line.

SalesPad GP does not allow users to set item type assignments while creating a return, but instead has the Returns Warehouse setting, which returns inventory into a specific warehouse so items do not automatically get put back as sale-able inventory when the return is posted. Refer to the SalesPad GP Returns document for more information on creating returns in SalesPad GP.

The difference is that a payment doesn't hit the GL until the invoice is posted whereas a deposit hits the GL as soon as the deposit is saved. This is based on GP functionality and not something designed by SalesPad GP. We recommend contacting your GP dealer to discuss which method fits best in your environment.

See Also:
Cash and Check Payments
Credit Card Payments

When accessed from the Actions menu, parent company information will be displayed for the customer, if the open customer card is a child of a parent company. Parent/child relationships are created in Dynamics GP.

There are no specific features that support reporting, but the information could be incorporated through a quick report that filters on that information.

National Account information is stored entirely within the GP tables, so reporting can be handled entirely through Crystal or SQL Server reporting services.
 

During installation, your anti-spyware software may detect SalesPad GP and the VNC program used for remote help as spyware. It is safe to ignore any warnings and continue with the installation.

The Collate check box determines the order in which multiple copies of multiple paged documents will print.

When the Collate check box is checked, each copy of a document will fully print before the next copy is started (ex: Page 1, Page 2, Page 3, Page 1, Page 2, Page 3).

If the Collate check box is not checked, all copies of each page will print before all copies of subsequent pages (ex: Page 1 will print 5 times, then Page 2 will print 5 times, then Page 3 will print 5 times.)

Note that it does not matter whether or not the box is checked if you are printing a single copy, or if the document is only one page. Documents will not appear collated when printing to PDF, nor in the print preview.

The Sales Analysis Report reads tables that are automatically updated each night by a timed SQL job. The SQL job is run by the SQL Server Agent.

You can access the agent in the Object Explorer pane of the Microsoft SQL Server Management Studio. If it is running, the agent will display a green arrow.

If it is not displaying a green arrow, you can check to see what has happened. To check:

  1. Expand the agent
  2. Expand the Jobs folder underneath it
  3. Right-click on a job and select View History from the option menu that appears

A list of past events is displayed, including error messages and problem alerts. The error messages should give you an idea of the root cause. Once the problem is resolved, you can right-click on the agent and start it. The nightly job will run again, starting where it left off on the last day it was working.

Customers’ payments are sent to their dealer. It may take some additional time for payment to be received by SalesPad GP.

Earlier versions of SalesPad GP had a menu option named Modules, which contained all SalesPad GP modules. The Modules menu is still present in newer versions, but is depicted by a folder icon:

So, for example, if a document directs you to Modules > Settings (from the older versions), or simply Settings (due to there being multiple ways to access many modules in the newer versions of SalesPad GP), you can click on the Modules folder icon, and find the Settings module (under "System").

SalesPad GP's Navigation document covers the different ways to access SalesPad GP modules in versions 4.0 and later. It contains a list of each module's arrangement wihtin the Modules menu and is a handy reference for accessing SalesPad GP modules.

If an item you are searching for does not appear in the search results, there are a couple of potential reasons.  First, in the sales inventory search screen, take a look at the checkboxes in the top right to ensure that only the boxes you need are checked.  For example, if the checkbox for Match Beginning is selected and the text entered is not the beginning of the item number, then your desired item will not be listed.  Search Previously Purchased can also lead to not finding the desired item.  Another important piece is to ensure that the item is not set as Discontinued in Dynamics GP.  SalesPad will not display items that are discontinued and have no available quantity.

Your SalesPad GP installation will not work with temporary keys that are available for free trials of GP. You will need to point your GP installation registration at your site license key.

To change your GP registration in GP:
1. Go to Tools > Setup > System > Registration.
2. Enter the site name and registration keys that you received from Microsoft.

If you are an existing SalesPad user and have applied a major GP update, such as going from GP 2010 to GP 2013, and are now getting error messages in SalesPad, you will need to run a database update in SalesPad.

Because SalesPad Desktop is sold through Microsoft Dynamics partners, the price may vary. Please contact your Microsoft partner or get in touch with one of our SalesPad sales reps to discuss pricing.

Available character entry in the Customer Note field:
Notes on the Customer Card Note tab are limited to 7,799 characters total. Entered notes longer than 7,799 characters will be trimmed (there is currently no notice given) and additional notes entered will not save.

Direct Ship Warehouse is used when a company has a customer order that is shipped directly to the customer from the Manufacturer. Set the warehouse code used for direct shipments in the Direct Ship Warehouse field in Modules > Settings.

Using the Direct Ship Warehouse on a sales line assures that any PO generated from that sales line will be automatically marked as "Ship To Customer" (Direct Ship).

It does NOT:
-do anything to allocations/fulfillments
-mark any line as a Drop Ship item

Order types will still behave as they should based on how they are set up in GP.

To update your workstations, from within SalesPad GP go to Help > About and select the Update License button.
Each workstation with SalesPad GP loaded will need to do this.

Emailing, faxing, and printing are all performed from the Print dialog. Open the sales document you would like to print and click Print*. Select the report to print and select either Email, Fax, Quick Print (to print using the default printer), or Print to… (to find a printer before printing). You can also click Preview to get a preview of the report before emailing, faxing, or printing.

Emailing and Faxing in SalesPad GP requires proper setup:
• For faxing, set the Email to Fax Format String in the Settings module.

Accepted formats include:
    {0}@metrofax.com When you hit the Fax button, SalesPad GP sends your fax provider (ex. MetroFax) an email with the fax number and a .PDF copy of the file to send, which the provider will fax to the recipient on your behalf.
If you need a low-cost web-based fax service, many of our customers are using MetroFax.

• For emailing, refer to the SalesPad GP Emailing and Email templates document for more information.
• For faxing, see also: Faxing a Sales Document

Note: In versions 4.1 and later, there are "Print Allowed" security settings that must be enabled in order to print sales documents (Ex: Security Editor > Sales Documents > Print Allowed allows printing from a sales document and Security Editor > Sales Batch Processing > Print Allowed allows printing from the Sales Batch Processing module).

*Note: You can also print, fax, or email multiple documents at once using Sales Batch Processing. In versions 4.1 and later, you can also print, fax, or email multiple selected documents from the Sales Document Search screen.

Your Invoice form is essentially a type of report that can be copied and  edited with the Report Manager and Report Designer tools. Once the  report is customized, security settings determine which user groups see  the new invoice. Refer to the SalesPad GP Reports document for more information on copying and editing reports.

Product images can be added using user defined fields on the Item Master business object. You can also set up a user defined field as a hyperlink that automatically generates the item's page on your company website, so users can click on it to see product images and other information about the specific item.

To set up item images in SalesPad GP, refer to the following SalesPad GP articles:

User Defined Fields
User Field Hyperlinks: Item Number Generation

You can’t override per se, but you can set the Can Forward Documents security setting to allow the user to move an item out of a batch by forwarding it to another stage in the queue:

  1. Go to Modules > Security Editor
  2. Filter to and select Sales Document Properties
  3. Make sure the box is checked, enabling Sales Document Properties
  4. Under the Misc sub-settings, select Can Forward Documents and set to True

You can change the shipping address on a sales document from the Addresses tab (Sales Document Addrs must be enabled in the Security Editor).



Select a different Address Code from the drop-down under the Ship To Address section.

Similarly, you can change the billing address by selecting a different Address Code under the Bill To Address section.

You can also make changes to the address directly in the fields. Use the Add or Update buttons to make changes to the address that will carry over to the Customer Card (Update Button Enabled must be set to True in the Security Editor).

SalesPad Desktop supports all OmniPrice pricing that returns either a calculated price or a markdown percent. SalesPad Desktop does not support any OmniPrice pricing functionality that returns a markdown amount. 

OmniPrice is set up within Dynamics GP - all that is required to integrate with SalesPad Desktop is to add our custom stored procedure (contact SalesPad support for information). This also requires installation of the OmniPrice SQL API, which is free from the OmniPrice website.

Omni Price

Yes, SalesPad Desktop has a number of options that can be configured to meet your needs. If those options are not robust enough, SalesPad can write additions to our software for your specific needs.  If you're interested in getting a quote or talking with one of our developers please feel free to contact us.

No, Sales Monitor does not display line item detail, but here's a Quick Report (no UDFs required) that will display Sales Line Detail by Workflow Queue:
 

<report name="Sales Line" AutoLinks="true" autoRun="true" BestFitAll="true">
<search name="Warehouse" column="Wareshouse_Code" searchOp="like" />
<query addWhere="true">
SELECT
sl.Sales_Doc_Num,
sl.Sales_Doc_Type,
sl.Source,
Item_Number,
Sales_Batch,
sl.Warehouse_Code
FROM
spv3SalesLineItem as sl (nolock)
join spv3SalesDocument as sd (nolock) on sd.Sales_Doc_Num = sl.Sales_Doc_Num and sd.Sales_Doc_Type = sl.Sales_Doc_Type
/*where*/
</query>
<column name="Source" Visible="false"/>
</report>

You can search customers by email address using the Auto-Filter Row.

Open Customer Search and click Search or hit Enter without entering any search criteria.

If the Auto-Filter Row is not turned on, select it from the dropdown menu. 

 

Under the Email column, enter search criteria into the Auto Filter Row (use * to search any part of the email address). Results will filter to email addresses containing the entered search criteria:



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