Frequently Asked Questions

Implementation & Project Management FAQ

It’s likely the consultant is in a meeting, contact your Project Manager to get assistance.

Generally 8-12 weeks. There are many things that can impact this timeline such as availability, number of products being implemented, complexity of implementation, etc.

Our consulting services are billed weekly, each Monday, for services accumulating 1 hour or greater. We also invoice for month end services on the first of each month.

Innovation Team FAQ

A division of SalesPad that customizes our existing software products or builds new ones from the ground up. For more information, click here.

Populate the Innovations Request Form and submit it to your Territory Manager or fill out the request form on our website.

Check out this detailed examples of the Development Lifecycle Process, Business to Business Deployment and Solution Services On-site Process Analysis.

They are billed with a 25% deposit and then bi-weekly as time and materials.

It depends on what the custom work is. For smaller things like reports or scripting the answer is normally no. For a new screen or a screen modification the answer is normally yes. Keep in mind all innovation work is built against the latest version of the software in question and is not normally backwards compatible.